Sony’s UK managing director has slammed claims by a consumer rights programme over an issue with the ‘yellow light of death’ on the PlayStation 3 (PS3).
Ray Maguire has responded to the BBC’s Watchdog show which investigated allegations that Sony’s out of warranty repair service is unfair on consumers.
The ‘yellow light of death’ is a similar problem to the Xbox 360’s ‘red ring of death’, where the hard drive in the console fails to work.
However, Mr Maguire has calmed gamer’s fears in a letter to the BBC by saying that less than 0.5 per cent of UK PS3s have experienced the problem.
“We entirely refute the suggestion that PlayStation 3 consoles have an inherent defect or other design issue. The information that the BBC has provided suggests a fundamental misunderstanding of the technical issues and a mischaracterisation of Sony’s out of warranty repairs policy,” he said.
Sony currently offers an out of warranty PS3 repair service for £128 for anyone suffering with any console problems.